Shipping
We offer free shipping on all orders with no miniumum order value for our valued customers.
However if you self-ship your returns, we will reimburse self-shipment charges subject to the Vybrans Returns Policy.
It is our endeavour to ship all items in your order together; however this may not always be possible due to product characteristics, or availability.
There may be restrictions on accepting Orders for delivery in certain pin codes as a product cannot be shipped to those destinations. In such scenarios, the order will not be accepted online and a message will be sent requesting you to provide an alternate pin code.
We would like to bring to your notice that the approximate shipping time is 7 days from the day of order. If you have any questions, please email us at vybrans.store@gmail.com.
RETURNS THROUGH COURIER COLLECTION
The item will be collected from your door within 2-3 days post initiating the pickup request on the website. Please handover the product only upon receiving the receipt of return from the courier collection partner. We shall process the return subject to receipt of the products at our end in unused condition and in its original packaging along with the invoice, failing which return or refund may not be possible.
REFUNDS
We will refund the money once we are in receipt of the product in its original nature/condition. The refund shall be in the way the payment was made. If the payment was by Credit Card /Debit Card or Net-Banking, we will refund the respective card account or the Net-banking account. Refunds for prepaid Orders will be processed once the shipment returns to our warehouse.
Typically refunds are processed in less than 15 working days.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card/debit card account as that is managed by the Cardholder's issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective credit card/ debit card bank with the reference of Vybrans refund process reference.